Privacy Policy
INTRODUCTION
Our clients are at the center of everything we do. Therefore, in addition to striving to provide value and excellent services, we protect your privacy effectively against abuses, complying with national, European legislation, including Regulation (EU) No. 679/2016.
For TYCHE EXPERT S.R.L., your privacy is very important and we take it seriously. The purpose of this privacy policy is to explain how we collect, use, and disclose information about you on our website and/or to other third parties with whom we have confidentiality agreements regarding the processing of personal data. By using our website, you agree to this privacy policy.
Additionally, your rights and choices are equally important to us, which is why through this privacy policy we inform you clearly and explicitly about them and how you can contact us to update your information or exercise any other rights.
ABOUT US
The website is operated and owned by TYCHE EXPERT S.R.L., headquartered in Bucharest, Sector 5, registered at the Trade Register under J40/11230/2023, fiscal identification code RO48347366.
If you want more information about us, do not hesitate to contact us by email at office@pro-exit.ro.
ABOUT YOU
You are the beneficiary of our services in one way or another, being a data subject. Thus, for you, we have modified the privacy policy. We want to be completely transparent about how we process your personal data and facilitate your access to modify, update, or even delete them.
WHY WE HAVE A PRIVACY POLICY
We have this privacy policy because we will collect some personal information about you when you use our website or when you contact us via the contact form when you have questions about a service.
The purpose of our privacy policy is to inform you about:
how and why we collect your personal information
how we disclose your personal information and to whom
how we protect your personal information
your legal rights and how you are protected by law
CHANGES TO THE PRIVACY POLICY
If we make any changes to our privacy policy, we will post them on this page. Also, if there are major changes, we will inform you by email so you are always up to date!
WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
The processing of your personal data is used whenever you give consent in this regard, whenever you access our website, whenever any contract is concluded between us, and whenever you complete any form on the website.
Your consent will be explicitly requested before performing any action and you can revoke it as easily as you granted it. If you encounter difficulties, please inform us at office@pro-exit.ro to resolve your request.
WHAT INFORMATION DO WE COLLECT FROM YOU
We collect certain personal information from you so that we can identify you and fulfill your requests. We mention that we will never sell your personal data, but if in the future we sell the business or parts of it, these data will be transferred.
The information we collect includes:
contact details (full name, email, address, phone number, date of birth, and any other relevant information we need to contact or identify you)
usage data (information about how you use our website and services)
marketing and communication data (your preferences regarding receiving marketing materials and how you prefer to communicate with us)
we do not process or collect personal data from persons under 16 years old, except with the written consent of parents sent to office@pro-exit.ro.
WHEN DO WE COLLECT INFORMATION FROM YOU
We collect your data when:
you access our website
whenever you fill out our contact form or other related forms
you opt-in to receive newsletters or other marketing materials from us
you register to participate in an event organized by us
you contact us through various channels we provide
WE ALSO COLLECT NON-PERSONAL DATA
We collect data in a form that does not allow direct association with a person. For example, we often collect your activities on our website. This type of data is anonymous before being stored on our servers and is used only to help us improve our clients’ experience and understand which parts of our website are of interest.
WE USE GOOGLE ANALYTICS
Our website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies or various IP addresses to analyze how users use the website and to monitor our services and products. Information generated by the IP address or cookie will be transmitted and stored by Google on servers. Google will use all this information on our behalf to evaluate the use of our website. You can refuse cookies by selecting the appropriate settings in your browser, but note that you may not be able to use all features offered by our website afterward.
HOW WE PROCESS YOUR PERSONAL DATA
We constantly ensure and apply appropriate techniques to protect your personal data. The processing operations we carry out regarding your personal data include automatic and manual means of collection (we record, organize, structure, store, modify upon your request, use, transmit to third parties only when necessary, and delete upon your request or automatically upon expiration).
WHY WE USE YOUR PERSONAL DATA
We use your personal data for the following purposes:
to provide you access to our services
to inform you about certain offers, products, services, or updates
to contact you and respond to your questions and/or requests
to offer you a special and personalized experience on our website
to personalize and improve services and marketing strategy based on your browsing history, interests, or certain preferences
to contact you during market research about your opinions regarding our website and services
to prevent or detect abuse or fraud on the website
any other right stipulated by law no. 677/2001 and law no. 506/2004
WHO CAN WE DISCLOSE YOUR PERSONAL DATA TO
Our authorized logistics partners, only when necessary and only when they must intermediate a service for us as requested by you
Our employees, to fulfill your requests
Our marketing, development, and monitoring partners, to carry out advertising campaigns, improve your personalized experience on the website, and for our online development. This data is minimized and sent only for clearly defined purposes.
Competent authorities, when necessary, for any legal investigation, to initiate or defend legal claims, or for civil, criminal, or administrative purposes.
HOW LONG DO WE KEEP YOUR PERSONAL DATA
We keep your personal data no longer than necessary for the purpose they are processed. If you have given us consent to process your data, we will process it only within the parameters you provided. We may retain your personal data in accordance with applicable laws and regulations and share it with competent authorities when necessary, for any legal investigation, to initiate or defend legal claims, or for civil, criminal, or administrative purposes. If none of the above applies, your data will be securely deleted or, in some cases, anonymized for internal statistics and research. Your personal data will be stored for a maximum of 10 years from your last interaction with us or can be deleted at your request at any time.
YOUR RIGHTS
Unless you are subject to an exemption under applicable privacy laws, you have the following rights regarding your personal data, which you can request directly from your account or by contacting us:
request a copy of your personal data we store
request correction of any personal data if you consider it inaccurate
request complete deletion of your personal data
restrict or withdraw consent to the processing of your personal data
request the transfer of your data to another operator
request access to your personal data
object to the processing and use of your personal data
address the National Supervisory Authority for Personal Data Processing (ANSPDCP) regarding your personal data
file a complaint regarding how we process your personal data with us (requests will be resolved within 30 days) or with the competent ANSPDCP authority
HOW WE PROTECT YOUR DATA
We protect your data using technical measures to minimize risks of misuse, unauthorized access, unauthorized disclosure, loss, theft, and loss of access. Measures we use include data encryption, firewalls, and access authorization controls. We take the security of our clients’ data seriously and constantly check and update the mechanisms used to provide effective protection against abuse.
The server through which we collect your information is encrypted using your browser’s encryption module via an SSL security certificate.
Although we protect your data, it is also important that you do so. You should not disclose your personal information to anyone.
If you believe your personal data security has been compromised or if you want more information about the measures we have taken to protect your data, please contact us at office@pro-exit.ro.
LINKS TO OTHER WEBSITES
On our website, you may find links that redirect you to other websites. These websites may collect information about you and you must comply with the privacy policies of those websites. TYCHE EXPERT S.R.L. is not responsible for the privacy practices of other websites.
DO YOU WANT TO CONTACT US?
If you have questions about this privacy policy, want to exercise your rights, or have a complaint you want to discuss with us, you can contact us by email at office@pro-exit.ro.
By accepting this agreement, your personal data will be processed by TYCHE EXPERT S.R.L. in accordance with this privacy policy and the personal data processing policy.